ordering info + policies
We aim to ship all Domestic and International orders within three business days of purchase for standard shipping and next business day for priority shipping. During high volume times such as sales or new releases, please allow up to seven business days.
The customer is responsible for ensuring we have the correct address prior to shipping. J&J always ships to the shipping address supplied at the time of checkout and is not responsible for packages delivered to an incorrect address. Reshipment on packages returned to J&J due to incorrect address reship at the customer's cost, including $3.60 restock fee per item. We ship most packages via DHL, who then hands off to USPS for delivery.
We are not able to combine shipping on multiple orders placed.
We are unable to make adjustments to your order's contents once an order is placed -- our distribution center often processes orders within a few hours of them being placed so you must contact us IMMEDIATELY if you notice any discrepancies on your order notification. We are not able to cancel orders once processing begins, so recommend emailing within 2 hours of placing your order if you find the information is not correct.
Packages that are marked as delivered, but are “not received” are your responsibility to track down. Please check with your neighbors, next to your porch, or your back door -- sometimes they’re tricky. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.
Packages that are lost by USPS will be replaced after 30 days of non-movement for domestic packages and 8 weeks for international. We do not issue refunds on lost packages.
International orders may be subject to duties and/or taxes, that are the responsibility of the recipient. International orders may take up to 6 to 8 weeks for delivery depending on country.
Utah tax of 4.7% is charged to Utah residents on all items.
NYC tax of 8.75% is charged to NYC residents on non-clothing items.
NYS tax of 4% is charged to NYS residents on all items.
Returns are accepted on all unwashed and unworn stock items within 10 days of receipt of your order if you are unhappy with your item, or damage was caused to the item through no fault of your own. You MUST contact us at email@example.com with your order number prior to initiating a return so that we can initiate the process. Returns are not accepted on SALE items. There is a $1 restocking fee per item on all returns, with the exception of damaged or defective items. This fee is waived when shop credit is selected rather than refund. Shipping costs are non-refundable.
Returns with odors, stains, food residue or otherwise received as damaged by the customer are not eligible for refund.
We apologize for the inconvenience, but we do not offer exchanges at this time.
DAMAGES OR DEFECTS
A full refund, store credit or exchange will be offered to you in the event that an item you received was damaged or defective in any way. You MUST contact us within 5 days of receipt to initiate a claim. Please inspect your items carefully upon receipt. Defective items must be returned to us to initiate your claim. J&J assumes shipping responsibility on all damaged or defective items. We do not offer exchange, refund, credit or otherwise on purchases over 30 days, or items that have been washed or worn.
Please be aware that smartphone screens, table screens, and computer screens do not always depict colors exactly as they will appear in real life.
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