Policies & FAQs
We aim to process and ship all orders from the J&J Storefront or J&J Distro within 3 - 5 business days of purchase. During high volume times such as sales or new releases, please allow up to 12 business days. Please see notes below on J&J Marketplace.
The customer is responsible for ensuring we have the correct address prior to shipping. J&J always ships to the shipping address supplied at the time of checkout and is not responsible for packages delivered to an incorrect address. Reshipment on packages returned to J&J due to incorrect address reship at the customer's cost.
J&J fulfills from multiple locations, charging a tiered shipping rate based on order weight. At this time orders cannot be combined unless they are being fulfilled from the same location.
Please check your order confirmation carefully. We are unable to make adjustments to your order's contents after an order is placed. We are not able to cancel orders once processing begins, so recommend emailing within 30 minutes of placing your order if you find the information is not correct.
J&J partners with wholesale partners who ship directly to our customers from various fulfillment centers. In some cases, these products may take up to 12 business days to ship. These items are not eligible for Priority Shipping and may have longer processing and shipping times than J&J. You will receive a separate package and tracking information for these orders, and may receive emails about your purchase direct from these partners.
Normal return policies apply.
These items cannot be shipped internationally.
These items are noted in the listings as fulfilled by J&J Marketplace Partners.
Select items are shipped from our J&J Storefront.
You may receive a separate package and tracking information for these orders. Normal return policies apply.
These items are noted in the listings as fulfilled by J&J Storefront.
J&J is not responsible for packages marked as delivered that are “not there”. Please check with your neighbors, next to your porch, or your back door -- sometimes they’re tricky! We also recommend connecting with UPS or your local mail carrier to confirm the location of where the package was left.
J&J is not responsible for stolen packages, your best course of action is typically to file a police report and submit a claim via your home or rental insurance.
If a package arrives damaged by your mail carrier, please ensure what, if any contents are damaged and contact us at firstname.lastname@example.org with your order number in the subject line and we will assist in initiating a claim with the carrier.
If a package does not show movement for 30 days (60 days international), J&J will replace your package. If contents are no longer available, you will receive store credit for the value.
We do not issue refunds on lost, stolen or missing delivered packages.
NAVIDIUM SHIPPING PROTECTION
J&J offers package protection at a small percentage of your orders value. Orders that are Lost, Stolen or Damaged during delivery have additional protection outside our standard policies, and will be replaced within 7 business days. If an item is no longer available you will receive a refund.
To file a protected claim, please email us at email@example.com with your order number in the subject line.
International orders shipping costs are carrier calculated rates based on order weight. These orders may be subject to duties and/or taxes on full retail value, these fees are the responsibility of the recipient. International orders may take up to 6 to 8 weeks for delivery depending on country. Please note only J&J Apparel, Accessories and Essentials are able to ship internationally at this time.
We are required to charge sales tax to the following states where we have physical or economic nexus-- Arizona, Arkansas, California, Colorado, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Michigan, North Carolina, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Washington, and Wisconsin.
RETURNS + EXCHANGES
Returns are accepted within 30 days of receipt of your order if you are unhappy with your item. Items must be in their original condition to be eligible for return. SALE items are FINAL SALE. Shipping costs are non-refundable and we do not cover shipping costs on returns.
At this time, we do not offer product exchanges.
To initiate a return on eligible items, you may visit our return form located here.
A full refund, store credit or exchange will be offered to you in the event that an item you received was defective. You MUST contact us within 30 days of receipt to initiate a claim. Please inspect your items carefully upon receipt. Defective or damaged items must be returned to us to initiate your claim. J&J assumes return shipping responsibility on all damaged or defective items. We do not offer exchange, refund, credit or otherwise on purchases over 30 days or items that have been used or worn.
Please note there may be variance in production on dye lots as well as very minor improvements in fits and finishes from season to season.
Please be aware that smartphone screens, tablet screens, and computer screens do not always depict colors exactly as they will appear in real life.
Please know that we do occasionally experience oversold items as we reach end of available inventory, particularly on Clearance or Sale items. Please note that due to our fulfillment processes, you may receive a shipping notice prior to being refunded for an oversold.
Q: Will my items shrink?
A: Our items are NOT pre-washed, so we cut generously to allow for a bit of expected shrinking.
Q: How do I wash them?
A: Wash them as normal with your other clothing! Though we tend to prefer cold water washing our cottons, just to keep them looking crisp over multiple washes.
Q: How does J&J apparel fit?
A: For the best fit, please reference our sizing charts, available in each apparel listing!
Q: Does J&J follow the Consumer Product Safety Improvement Act guidelines?
A: We sure do!
Q: Where is June & January made?
A: We currently use manufacturers overseas and North America.
Q: Do you offer coupon codes or discounts?
A: We do! We typically post our sales info on our Instagram or Facebook, but we're thrilled to also offer J&J Perks; a rewards system allowing our customers to earn some great discounts!
Q: Can I use more than one discount/coupon code on my order? Can I use a coupon code on a purchase of sale or discounted items?
A: We apologize but discount codes cannot be stacked and are not applicable to discounted items!
Q: What is AfterPay?
A: AfterPay is a payment method that allows you to split your transaction total into 4 installments for NO FEE; the first is paid at checkout and your order processes like a standard order and ships with no delays. Your order will be subject to our standard Customer Service policies and will accrue Perk Points like any other order.
Q: How do I qualify to use AfterPay?
A: You just need to spend at least $60 after discounts in order to use this payment method. Gift card purchases are not eligible for AfterPay. Carts below this amount will be sent back to the view cart page to select another payment method.
Q: Where can I get more information on AfterPay?
A: You can consult AfterPay's help section on their site for more information!
Please email all partnership requests to firstname.lastname@example.org