Policies & FAQs
We aim to process and ship all Domestic and International orders within 3 - 5 business days of purchase for standard shipping and next business day for priority shipping. During high volume times such as sales or new releases, please allow up to 10 - 12 business days.
The customer is responsible for ensuring we have the correct address prior to shipping. J&J always ships to the shipping address supplied at the time of checkout and is not responsible for packages delivered to an incorrect address. Reshipment on packages returned to J&J due to incorrect address reship at the customer's cost.
J&J fulfills from multiple locations, charging a tiered shipping rate based on order weight. At this time orders cannot be combined unless they are being fulfilled from the same location.
Please know that we do occasionally experience oversold items as we reach end of available inventory, particularly on Clearance or Sale items. Please note that due to our warehouse processes, you may receive a shipping notice prior to being contacted, but we will contact you within the next business day in that event.
We are unable to make adjustments to your order's contents after an order is placed -- our distribution center often processes orders within a few hours of them being placed so you must contact us IMMEDIATELY if you notice any discrepancies on your order notification. We are not able to cancel orders once processing begins, so recommend emailing within 30 minutes of placing your order if you find the information is not correct.
J&J partners with wholesale partners who ship directly to our customers from their fulfillment centers. These items are not eligible for Priority Shipping and may have longer processing and shipping times than J&J. You will receive a separate package and tracking information for these orders, and may receive emails about your purchase direct from these partners.
These items cannot be shipped internationally.
These items can be returned directly to J&J, however exchanges cannot be processed.
These items are noted in the listings as fulfilled by J&J Marketplace Partners.
Packages that are marked as delivered, but are “not received” are your responsibility to track down. Please check with your neighbors, next to your porch, or your back door -- sometimes they’re tricky. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.
J&J is not responsible for stolen packages, your best course of action is typically to file a police report and submit a claim via your home or rental insurance.
Packages that are lost by USPS will be replaced after 21 days of non-movement for domestic packages and 8 weeks for international. We do not issue refunds on lost packages.
If you have any concerns once your package has been received by USPS, you may wish to open an investigation either through your local post office, or by calling the main USPS support number at 1 (800) 275-8777 (select carrier to speak to a representative.) We have found that recipient-initiated investigations are a smoother process in terms of routing the inquiry through the correct channels, so unfortunately we are not able to offer to open the investigation on your behalf.
International orders shipping costs are carrier calculated rates based on order weight. These orders may be subject to duties and/or taxes on full retail value, these fees are the responsibility of the recipient. International orders may take up to 6 to 8 weeks for delivery depending on country.
We are required to charge sales tax to the following states where we have physical or economic nexus-- Arizona, Arkansas, California, Colorado, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Michigan, North Carolina, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Washington, and Wisconsin.
Returns are accepted on all unwashed and unworn stock items within 30 days of receipt of your order if you are unhappy with your item, or damage was caused to the item through no fault of your own. Returns are not accepted on Bundles, Small Batch Items, Swim Wear, Third Party Items or on SALE items including promotional discounts such as special discount codes.
Shipping costs are non-refundable on all orders.
For Domestic Returns, J&J will charge a flat $5 return fee for all domestic returns for refund which will be deducted from refund amount, but Returns for store credit are exempt from the $5 return fee.
For International Returns, J&J will charge a flat $15 return fee for all international returns to be deducted from all returns upon receipt for both Refund and Shop Credit
Returns for defective items or shipping errors will be exempt from Return Fees Returns must be shipped within 14 days of label receipt.
To initiate a return on eligible items, you may visit our return form located here; if you'd like an exchange or your item is outside of our policy or arrived defective or damaged in the mail, please email us at email@example.com.
Please note that as with any retailer, there may be variance in production on dye lots as well as very minor improvements in fits and finishes from season to season.
Every garment/style will have variance of measurements that makes up what we call tolerances. Tolerances are a plus or minus measurement used on a tech pack ("how to" for making a garment) to determine whether a product meets a specified quality standard. For example, one point of measure (POM) for a chest width may say the tolerance is plus or minus 1/2" from original measurement. Tolerances are put on garments to include human and machine variance that occurs at the cutting and sewing stages. Each measurement both length and width of a single garment will have its own tolerance to help keep each size within the perimeters of the tolerances.
Standard variance is up to 1" in length and .5" in width from piece to piece. Variance that falls within this threshold is not considered defective. We suggest referring to our sizing charts pictured in our apparel listings before making purchases but also ask you to keep in mind these tolerances when comparing one garment to another.
DAMAGES OR DEFECTS
A full refund, store credit or exchange will be offered to you in the event that an item you received was damaged or defective in any way. You MUST contact us within 30 days of receipt to initiate a claim. Please inspect your items carefully upon receipt. Defective items must be returned to us to initiate your claim. J&J assumes return shipping responsibility on all damaged or defective items. We do not offer exchange, refund, credit or otherwise on purchases over 30 days, or items that have been washed or worn, for any reason.
Please be aware that smartphone screens, tablet screens, and computer screens do not always depict colors exactly as they will appear in real life.
FAQsPRODUCTS & OUR WEBSITE
Q: Will my items shrink?
A: Our items are NOT pre-washed, so we cut generously to allow for a bit of expected shrinking.
Q: How do I wash them?
A: Wash them as normal with your other clothing! Though we tend to prefer cold water washing our cottons, just to keep them looking crisp over multiple washes.
Q: How does J&J apparel fit?
A: For the best fit, please reference our sizing charts, available in each apparel listing!
Q: Does J&J follow the Consumer Product Safety Improvement Act guidelines?
A: We sure do!
Q: Where is June & January made?
A: We currently use a manufacturer overseas and are very active in the day-to-day practices and make it a point to regularly visit our production facility!
Q: Do you offer coupon codes or discounts?
A: We do! We typically post our sales info on our Instagram or Facebook, but we're thrilled to also offer J&J Perks; a rewards system allowing our customers to earn some great discounts!
Q: Can I use more than one discount/coupon code on my order? Can I use a coupon code on a purchase of sale or discounted items?
A: We apologize but discount codes cannot be stacked and are not applicable to discounted items!
Q: When will you be restocking the product I'm interested in?
A: When we have a date for restocking popular items, we will definitely be sharing to our social media accounts as we do any shop announcements. But if you just can't wait for that perfect out of stock or out of season piece, you can also check out our BST!
Q: What is AfterPay?
A: AfterPay is a payment method that allows you to split your transaction total into 4 installments for NO FEE; the first is paid at checkout and your order processes like a standard order and ships with no delays. Your order will be subject to our standard Customer Service policies and will accrue Perk Points like any other order.
Q: How do I qualify to use AfterPay?
A: You just need to spend at least $60 after discounts in order to use this payment method. Gift card purchases are not eligible for AfterPay. Carts below this amount will be sent back to the view cart page to select another payment method.
Q: How long does it take to pay off my AfterPay charge?
A: AfterPay collects the first installment at checkout and then charges your payment method every 2 weeks, for four equal installments. You can pay off early or change your payment method by logging into your AfterPay dashboard and selecting the “Pay Now” Button.
Q: Can I use my Discover or American Express card?
A: I am so sorry, but at this time, AfterPay only supports Visa and Mastercard.
Q: Why don't I see AfterPay as an option with my qualifying cart?
A: If you use Shopify Pay, this tends to override all other payment methods. To use AfterPay, you can either select to bypass the confirmation code prompt, or you can select "checkout as guest."
Q: Where can I get more information on AfterPay?
A: You can consult AfterPay's help section on their site for more information!
Q: How much is shipping?
A: Standard Saver Domestic shipping is a flat fee; you may instead elect for carrier calculated first class or expedited shipping.
Q: If I place multiple orders, will you combine my shipping costs?
A: If you email us to request a combine of multiple orders with Standard Domestic shipping on the same day, we are happy to refund any superfluous costs you've incurred if you email within 24 hours of your first qualifying purchase.
Q: What happens if a product in my order is back-ordered?
This occasionally occurs as we reach end of stock, particularly on Clearance or Sale Items. We will reach out to you if there are any units we are not able to fulfill.
Q: Do you ship internationally?
A: We absolutely do! At checkout, you should see your options for ship method which are carrier calculated based on your order's weight.
A: My package looks like it's lost in the mail, what can I do?
A: Please contact us if you notice that your tracking information is not updated or has not been delivered on time. If an order does not "show up" within 21 days of shipment with no tracking updates (8 weeks for international orders), a replacement will be sent. Orders shown as "delivered" cannot be replaced, it is your responsibility to provide accurate shipping information at the time of purchase.
Q: Do you offer wholesale?
A: At this time, we are currently not accepting wholesale accounts but you can email us at firstname.lastname@example.org to be added to our waitlist.
Q: How can I host a giveaway featuring June & January?
A: In order to have the best availability for our wonderful customer base, we no longer furnish any product for review blogs and limit our giveaway and feature participation accordingly. If you’re interested in writing a feature about our business or hosting a giveaway, please provide us with all relevant current stats such as unique monthly views, followers, and engagement rates so we can make an informed decision to best allocate our time and resources. Please send along that information with clear details of your request to email@example.com
Q: Where is June & January located?
A: J&J was founded in Brooklyn but is now based out of Texas in the Greater Austin area! Our remote team can be found in Arkansas, California, Oregon, and Tennessee.
Q: How can I share pics of my kids in their J&J with you?
A: We love seeing your pictures; you can use our hashtag #juneandjanuary or #jjmakesclothesfor! Please note that this gives us permission to share your child's photo digitally on our site, Instagram, Facebook, Pinterest or newsletter. We would never use your child's photo in print without asking, however if the tag is used we assume you are willing to share the photo.
Q: How can I contact you with my question/concern/cute baby pictures/undying love and devotion?
A: You can email us at firstname.lastname@example.org or via our contact form.