Returns and exchanges are accepted on all unwashed and unworn stock items within 30 days of receipt of your order if you are unhappy with your item, or damage was caused to the item through no fault of your own. Returns and exchanges are not accepted on SALE items including promotional discounts such as special discount codes, Swim wear, Exclusive or small batch items, or bundles. Shipping costs are non-refundable but J&J is happy to provide a label for return shipment from U.S. based addresses. We apologize for the inconvenience, but we do not provide return shipping labels on International orders.
To initiate a return on eligible items, you may visit our return form located here; if you'd like an exchange or your item is outside of our policy or arrived defective or damaged in the mail, please email us at firstname.lastname@example.org.
We can offer exchanges on available product for unwashed and unworn items within 10 days of receipt if the items are NOT Final Sale; please email us to initiate at email@example.com.
Please fill out this form for up to 5 items on a single order. A new form must be filled out for additional returns or returns across multiple orders.