ATTENTION: Please note that all returns are being processed on an extended timeframe due to shelter in place orders in the Austin area due to COVID-19.
Returns are accepted on all unwashed and unworn stock items within 30 days of receipt of your order if you are unhappy with your item, or damage was caused to the item through no fault of your own.
Returns are not accepted on Bundles, Small Batch Items, Swim Wear, Third Party Items or on SALE items including promotional discounts such as special discount codes.
Shipping costs are non-refundable on all orders.
For Domestic Returns, J&J will charge a flat $3 return fee for all domestic returns for refund which will be deducted from refund amount, but Returns for store credit are exempt from the $3 return fee.
For International Returns, J&J will charge a flat $15 return fee for all international returns to be deducted from all returns upon receipt for both Refund and Shop Credit
Returns for defective items or shipping errors will be exempt from Return Fees
If you'd like an exchange or your item is outside of our policy or was received defective or damaged in the mail, please email us at firstname.lastname@example.org.
Please fill out this form for up to 5 items on a single order. A new form must be filled out for additional returns or returns across multiple orders.